Shipping policy
KangarCase Shipping Policy
Last updated: 13/11/2025
Welcome to KangarCase! We are committed to delivering your order quickly, safely, and efficiently. Please review our shipping policy below for details about how we process, ship, and deliver your items.
1. Order Processing
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All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.
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You’ll receive a notification once your order has shipped.
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If we experience a high volume of orders or shipping delays beyond our control, we’ll notify you by email.
2. Shipping Rates & Delivery Estimates
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Shipping costs are calculated at checkout based on your location and selected shipping method.
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Estimated delivery times:
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Domestic (within [your country]): 2–7 business days
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International: 7–21 business days
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Delivery times are estimates and may vary due to factors such as customs delays, weather, or carrier service disruptions.
3. Shipping Carriers
We partner with trusted carriers such as [e.g., USPS, UPS, DHL, PostNL] to ensure reliable delivery worldwide.
4. Order Tracking
Once your order ships, you’ll receive an email with a tracking number. Please allow up to 48 hours for tracking information to become available.
5. Customs, Duties & Taxes
For international orders, KangarCase is not responsible for any customs fees, duties, or taxes that may apply. These charges are the responsibility of the customer.
6. Lost, Damaged, or Stolen Packages
KangarCase is not liable for packages that are lost or damaged in transit. However, if you experience an issue, please contact us at [your email address] — we’ll do our best to assist and file a claim with the carrier if applicable.
7. Address Accuracy
Please ensure your shipping address is complete and correct at checkout. KangarCase is not responsible for orders shipped to incorrect addresses provided by the customer.
8. Contact Us
If you have any questions about shipping or your order, please contact our support team: